Privacy Policy

1. Who We Are

This Privacy Policy sets out how JLR Bespoke Property Renovations LTD trading as Lambert & Wright ("we", "us", "our") collects, uses, and protects any information that you give us when you use this website (www.lambertandwright.co.uk).

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data when you interact with our website or contact us:

• Identity & Contact Data: Name, telephone number, email address, property address, and postcode provided when submitting an enquiry or requesting a consultation.
• Project Details: Information regarding your property, planned project scope, budget preferences, or architectural plans supplied during initial communications.
• Technical & Usage Data: IP address, browser type and version, time zone setting, and basic analytics collected via site interactions.

3. How We Use Your Data & Legal Basis

Under UK GDPR, we process your personal data under the following legal bases:

1. Legitimate Interests / Contract Performance: To respond to your enquiries, arrange site visits, prepare project quotes, and deliver requested building services.
2. Legal Obligation: To maintain financial and administrative records for HMRC and statutory accounting purposes.
3. Consent: Where you explicitly agree to receive direct communications from us.

We will never sell, distribute, or lease your personal information to third parties for marketing purposes.

4. Data Sharing & Third Parties

We may share necessary personal data with trusted third parties strictly to operate our business and fulfill services:

• Subcontractors & Trade Partners: Specialist trades assigned directly to your project.
• Professional Services: Postal fulfilment providers, IT infrastructure hosts, and accounting systems.
• Regulatory Bodies: Local authorities or Building Control (e.g. LABC) where necessary for planning applications and approvals.

5. Cookies

Our website uses essential cookies to ensure basic functionality and security. We may also use basic analytical cookies to understand visitor interactions so we can improve user experience. You can choose to accept or decline cookies via your browser settings.

6. Data Retention & Security

We store your personal data securely. Enquiry details and project correspondence are retained only as long as necessary to fulfill the purpose for which they were collected, or to satisfy legal, accounting, or reporting requirements.

7. Your Statutory Rights

Under UK data protection law, you have the right to request access to, correction of, or erasure of your personal data held by us. To exercise any of these rights, contact us at info@lambertandwright.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.